7zen Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how 7zen collects, stores, and protects your data.
Introduction and Scope
7zen ("we", "us", or "the platform") operates a safe and transparent online gaming service for players in Bangladesh. This privacy policy applies to the website 7zen.cam and explains how we collect your personal information, the purposes for which we use it, and the circumstances under which it may be shared with third parties.
By using 7zen's services, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using the services. We reserve the right to update this policy at any time, and any changes will be reflected by updating the date on this page.
Our services are intended for users aged 21 and above only. We do not knowingly collect information from minors. If we become aware that a minor's information has reached us, we will delete it immediately.
What Information We Collect
7zen may collect your information through various means. A detailed breakdown of that information is provided below:
2.1 Registration and Account Information
- Full name and date of birth (for age verification)
- Email address and contact details
- Password (stored in encrypted form)
- Preferred language and currency settings
2.2 Financial and Identity Verification Information
- National ID card or passport details (for KYC verification)
- bKash, Nagad, Rocket, Upay account numbers
- Transaction history (deposits and withdrawals)
- Last four digits of Visa or Mastercard cards (full number is not stored)
2.3 Technical Information
- IP address and geographic location (approximate)
- Device type, operating system, and browser version
- Site access times, page visits, and session data
- Cookies and similar tracking technologies
2.4 Gaming Activity Information
- Game history and betting records
- Win and loss statistics
- Bonus claim and promotional benefit usage history
- Responsible gaming settings and limit configuration details
Purpose of Using Information
7zen uses the information it collects for the following purposes:
- For account registration, verification, and management
- For processing deposit and withdrawal transactions
- For providing bonuses, promotions, and loyalty rewards
- For anti-money laundering (AML) compliance and fraud detection
- For responsible gaming monitoring and support
- For customer service and technical support
- For platform security and technical improvements
- For meeting legal obligations and regulatory compliance
- For personalized experience and sending relevant notifications
- For statistical analysis and service quality improvement
We do not sell your information to third parties for commercial purposes. Your data is used only for the purposes described above.
Information Sharing and Disclosure
7zen may share a limited amount of your information with third parties in specific circumstances. This is always conducted under strict confidentiality agreements:
4.1 Service Provider Partners
Payment processors (bKash, Nagad, Rocket, Upay), identity verification, cybersecurity, and game software providers may only receive the information necessary to carry out their specific functions. They are not permitted to use your information independently.
4.2 Legal Obligations
We may be required to disclose relevant information under court orders, lawful requests from law enforcement agencies, or regulatory obligations related to anti-money laundering.
4.3 Business Transfers
If there is any change in 7zen's ownership or operations — such as a merger or acquisition — your information may be transferred to the new entity. In such cases, this privacy policy will continue to apply.
Outside the circumstances described above, we will not disclose any information to third parties without your consent.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the 7zen website. Cookies are small text files stored in your browser that help improve the functionality of the site.
- Essential Cookies: For storing login sessions, security tokens, and language preferences — the site cannot function properly without these.
- Analytical Cookies: For monitoring site usage and improving services — this data is collected anonymously.
- Functional Cookies: For remembering your preferences and settings, such as game lobby filters or balance display options.
You can disable cookies from your browser settings. However, disabling essential cookies may affect some site functionality.
Data Security Measures
7zen places the highest importance on the security of your personal information. We maintain industry-standard technical and administrative measures:
- All data transfers are secured through SSL/TLS encryption
- Passwords are always stored using strong hashing methods
- Financial data is handled in a PCI-DSS compliant manner
- Server access is controlled through strict two-factor authentication
- Regular security audits and vulnerability assessments are conducted
- In the event of a data breach, affected users are notified within 72 hours
However, no data transfer over the internet is entirely risk-free. We strive to ensure the highest level of protection, but no platform can offer an absolute guarantee of data security.
Data Retention Period
7zen retains your information only for as long as it is necessary:
- Active account data is retained for as long as the account remains open
- Financial transaction and KYC records are retained for at least 5 years after account closure for legal reasons
- Gaming logs and activity history are retained for a maximum of 3 years
- Marketing communication data is deleted immediately upon withdrawal of your consent
- Fraud prevention related information is retained in accordance with regulatory requirements
Your Rights and Choices
You have the following rights regarding your personal information:
- Right of Access: You may request to know what information we hold about you
- Right of Rectification: You may request correction of inaccurate or incomplete information
- Right to Erasure: You may request deletion of your information in certain circumstances
- Right to Restrict Processing: You may limit the processing of your information in some cases
- Right to Portability: You may receive your information in a structured, machine-readable format
- Right to Object: You may object to marketing communications or profiling
- Right to Withdraw Consent: You may withdraw your marketing consent at any time
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request within 30 business days.
Some rights may be limited due to legal obligations or fraud prevention reasons. In such cases, we will explain the reason.
International Transfer of Information
7zen may use servers and service providers located in various countries around the world. As a result, your information may be transferred and processed outside Bangladesh. Regardless of where the data is processed, we ensure that the standard of protection remains equally high.
For international data transfers, we always ensure appropriate contractual safeguards are in place and work only with trusted partners.
Third-Party Services and Links
The 7zen platform may include content from game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi, etc.). These third-party services have their own privacy policies.
7zen does not control the data collection or use practices of these third parties and is not responsible for their privacy practices. We advise you to review the privacy policy of the relevant service.
Policy Changes and Notification
7zen may update this privacy policy from time to time. For significant changes, we will:
- Update the "Last updated" date at the top of this page
- Send a notification to the registered email address (where applicable)
- Display a notification message upon logging in to the platform
If you continue using 7zen after changes are made, you will be considered to have agreed to the terms of the updated policy. We therefore recommend reviewing this page regularly.
Contact Us
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Your privacy matters to us. If you believe we have handled your information incorrectly, please contact us. We will take your concerns seriously and work to resolve them promptly.
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