7zen Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between the 7zen platform ("Platform", "7zen", "we") and its users ("you", "user"). By using the 7zen website, mobile application or any related services, you agree to the full content of these Terms.

7zen is an online gaming platform that provides slots, casino games, sports betting and other entertainment gaming services for players in Bangladesh. Our platform uses SSL encryption technology to keep your information secure and operates in accordance with fair play principles.

1.1 Applicability of the Terms

These Terms apply to all services, games, promotions, bonuses, payment transactions and customer support provided by 7zen. In addition to these Terms, our Privacy Policy and Responsible Gaming Policy also apply and are considered an inseparable part of these Terms.

1.2 Language

These Terms have been drawn up in Bengali. If any translation conflicts with the Bengali version, the Bengali version will take precedence.

To open an account and use the services on 7zen, the following eligibility requirements must be met:

• You must be 21 years of age or older (for ages 21+).
• You must reside in a jurisdiction where online gaming is not legally prohibited.
• You must have a valid and active mobile number and email address.
• You must not be on any self-exclusion list or under any legal obligation to refrain from gaming.
• Each individual may open only one account.

2.1 Registration Process

When opening an account, you must provide accurate and complete personal information. Providing false information may result in your account being closed and all balances being forfeited. If any information provided at registration changes, you must notify our support team immediately.

2.2 Identity Verification (KYC)

7zen may request the necessary documents to verify your identity at any time. We reserve the right to hold withdrawals until the verification process is complete. The following documents may typically be required:

• A government-issued National Identity Card (NID) or passport.
• A utility bill or bank statement as proof of address.
• Proof of ownership of the payment method (where applicable).

The protection and security of your account is entirely your responsibility. Keep your login details, password and account information confidential and do not share them with anyone.

3.1 Account Security

• Use a strong, unique password.
• Log out after using someone else's device.
• If you suspect unauthorised access to your account, contact our support immediately.
• You are responsible for all transactions made using your account.

3.2 Account Suspension or Closure

7zen reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of these Terms.
• Evidence of fraud or suspicious activity.
• Operating multiple accounts.
• Money laundering or other illegal activities.
• At the user's own request for self-exclusion.

3.3 Inactive Accounts

An account with no activity for 12 months or more may be marked as inactive. An applicable administrative fee may be deducted from inactive accounts. The account can be reactivated by logging in.

7zen supports the most popular mobile banking methods in Bangladesh. All transactions are processed in Bangladeshi Taka (৳).

4.1 Supported Payment Methods

• bKash
• Nagad
• Rocket
• Upay

4.2 Deposit Terms

• Minimum deposit: ৳300 (for each method).
• Deposits are generally credited to the account instantly.
• The mobile banking account used to make deposits must be registered in your own name.
• Depositing using a third-party account is prohibited.

4.3 Withdrawal Terms

• Minimum withdrawal: ৳1,000.
• Withdrawal time: generally completed within 15 minutes to 2 hours.
• Withdrawals must be made to the same method used for the deposit.
• Withdrawals may be held if the verification process is incomplete.
• In cases of suspicious activity, we may request additional verification.

4.4 Technical Issues

If a technical error occurs during a transaction, please contact our 24/7 live chat. 7zen will not be held liable for any loss caused by a failed transaction unless a direct fault in our system is proven.

7zen offers a variety of bonuses and promotions. Each offer has its own terms, which must be read before claiming.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit up to ৳10,000. The following conditions must be met to receive this bonus:

• Bonus wagering requirement: 10x (deposit + bonus).
• Wagering must be completed within 30 days of receiving the bonus.
• Each user may receive the welcome bonus only once.
• The maximum withdrawal limit from the bonus will be stated in the terms of the specific promotion.

5.2 General Bonus Terms

• To withdraw winnings earned from a bonus, the applicable wagering requirement must be met.
• Multiple bonuses may not be claimed at the same time unless explicitly permitted.
• 7zen reserves the right to modify, suspend or cancel any bonus.
• If a bonus is claimed through fraud, the account will be closed.
• Some games may not be eligible for bonus wagering.

5.3 VIP Program

7zen's VIP program has three tiers: Bronze, Silver and Gold. Reaching a higher tier increases the weekly cashback and provides additional benefits. VIP tier benefits are subject to change.

All games on 7zen are operated through Random Number Generator (RNG) technology, which ensures fair and impartial results. Each game has its own rules, which can be found within the game.

6.1 General Gaming Rules

• All bets cannot be changed once confirmed.
• If a game remains incomplete due to a technical error, 7zen will make a decision after investigation.
• If a game pays out incorrectly, 7zen reserves the right to make a correction.
• No compensation will be given for games lost due to internet disconnection.

6.2 Sports Betting Rules

• If a match is cancelled or postponed after a bet is placed, the bet amount will be refunded.
• In live betting, the offered odds may change at any time.
• For incomplete events, 7zen will make a decision in accordance with its rules.

The following activities are strictly prohibited and may result in account closure and legal action:

7.1 Fraud and Manipulation

• Opening an account with a fake identity or false information.
• One person operating multiple accounts.
• Misuse of the bonus system or bonus abuse activity.
• Chargebacks or payment fraud.
• Playing games using software, bots or automation tools.

7.2 Money Laundering

• Using 7zen as a vehicle for money laundering is strictly prohibited.
• Suspicious financial activity will be reported to the relevant authorities.
• Unusual amounts of money may not be deposited without a legitimate source.

7.3 Other Prohibited Activities

• Attempting to hack the platform's systems.
• Harassing or threatening other users.
• Impersonating 7zen staff.
• Posting commercial advertisements or spam on the platform.

7zen takes responsible gaming very seriously. We believe gaming is for entertainment, but it is our responsibility to ensure it does not have a harmful effect on anyone's life.

8.1 Setting Limits

You can set the following limits for yourself:

• Daily / weekly / monthly deposit limits.
• Loss limits.
• Session time limits.
• Taking a temporary break (cooling-off period).

8.2 Self-Exclusion

If you feel that gaming is getting out of your control, you can contact our support to apply self-exclusion. This can be set for a minimum of 6 months or made permanent. For more details, please see our Responsible Gaming page.

8.3 Protection of Minors

No one under the age of 21 is permitted to use 7zen under any circumstances. Parents and guardians are requested to use parental control software to prevent underage children from accessing this platform.

Protecting your personal information is one of 7zen's top priorities. We use SSL encryption technology to keep all your data secure.

9.1 Data Collection & Use

We use the information you provide solely for delivering services, verifying identity, preventing fraud, and fulfilling legal obligations. We never sell your personal information to third parties. For more details on how your data is used, please see our Privacy Policy page.

9.2 Cookie Policy

Our website uses cookies to improve your browsing experience. Continuing to use the site means you are agreeing to our cookie policy.

To the fullest extent permitted by applicable law, 7zen is not liable for the following:

• Gaming interruptions caused by internet disconnection or technical issues.
• Service failures by third-party payment providers.
• Data theft resulting from vulnerabilities in your device or network.
• Financial losses due to gaming — gaming always carries risk.
• Service disruptions caused by natural disasters or unforeseen circumstances.

10.1 Limit of Compensation

For any claim, 7zen's maximum liability will be limited to the total amount deposited into your account in the 30 days prior to the incident.

11.1 Changes to Terms

7zen reserves the right to modify these terms at any time. For significant changes, we will publish a notice on the website and inform you via your registered email. Continued use of the platform after any changes will be considered acceptance of the updated terms.

11.2 Termination of Service

7zen reserves the right to discontinue service with prior notice or, in special circumstances, without notice. Any eligible balance in your account will be returned before the service is discontinued.

11.3 Law & Jurisdiction

These terms will be governed in accordance with the relevant legal framework. Any disputes will first be addressed through negotiation.

If you have any questions or complaints regarding these terms, please contact us:

• 24/7 Live Chat — available directly on the platform.
• Email: [email protected]

12.1 Complaints Process

After a complaint is submitted, we will provide an initial response within a business day. More complex matters may take additional time to resolve. We take every complaint seriously and work toward a fair resolution.

12.2 Dispute Resolution

For any dispute, please contact our support team first. If you are not satisfied with our decision, further steps can be discussed. Our goal is always to provide a prompt and fair resolution.